Sutherland | Associate - Account Management | Quality Analyst | WORK FROM HOME (Hybrid) | 2024
Sutherland is a business process transformation company that rethinks & rebuilds business processes for the digital age
Sutherland is hiring Associate - Account Management | Quality Analysts and various vacancies are mentioned.
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The detailed eligibility and application process of Sutherland Recruitment is given below. Sutherland has recently announced the latest recruitment for various posts like Associate - Account Management | Quality Analyst . This Sutherland post official notification will be present in the link below mentioned. If you want you can access the link and apply for the post of Associate - Account Management | Quality Analyst through online mode. The official notification will be available on the website from Already started and apply before 27th Aug, 2024
If you're very much interested in the post of Associate - Account Management | Quality Analyst you can apply through the online mode. The link will be provided at the beneath of our website.
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NOTICE
Roles & Responsibilities of Associate - Account Management | Quality Analyst :
Responsibilities for Associate (Account Management) -
Take a high volume of inbound customer calls on a variety of different issues
Answer inbound chats to provide exceptional customer service
Update and input customer details and contact notes accurately into the system
Resolve customer problems in a timely fashion and deliver on customer commitments
Respond to inquiries about products and services, processing payments or performing general account maintenance
Up-selling customers to new products or services may be encouraged
Demonstrated ability to perform at high level to support our high level of inbound calls
Achieve and maintain required metrics and goals
Responsibilities of Quality Analyst -
Responsible for auditing of cases/ tickets and summarizing it at different categories
Driving efficiency in terms reducing backlog of cases
Investigate customer complaints
Recommend, implement and monitor preventive and corrective actions to ensure that quality assurance standards are achieved
Conduct detailed statistical analysis to identify trends, issues and areas for improvement in process quality
Analyze test results and produce comprehensive reports detailing findings and recommending actionable improvements
Foster a culture of continuous improvement, identifying inefficiencies and suggesting enhancement to products and processes.
Name of the Post & No. of Vacancies :
Sutherland invites application for the following posts 👇:
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
Associate - Account Management | Quality Analyst
PAY SCALE
Salary details for the post of :
Eligibility Criteria for Associate - Account Management | Quality Analyst -2024
Candidates should possess any stream is preferred.
Knowledge / Skills / Additional Information about the Job :
Excellent verbal and written communication skills
Multitasking skills showcased through the use of several applications
High level of spoken English
Amazing phone presence
Basic PC Keyboarding skills
Proficient in MS Office, Outlook, Word, Excel.
Age Limit :
Age limit of the candidates for the post of Associate - Account Management | Quality Analyst is 18+ years 👇
If you want to know more on age limit kindly refer to the notification.
Selection Process :
Sutherland may follow the certain process to select the candidates
Candidates will be chosen based on your performance in the exam and interview.
Application Fee / Examination Fee :
How to Apply Online for the Post of Associate - Account Management | Quality Analyst - 2024
The process of filling online application for the various posts 👇
Step 1: Visit the Sutherland official website Sutherland India
Step 2: On the website, look for a Associate - Account Management | Quality Analyst 2024 notifications
Step 3:Before proceeding, go through the notification completely.
Step 4: Fill the online application without any mistakes.
Step 5: Attach all relevant documents. No other mode of application will be accepted.
Step 6: Once completed the process, then proceed further.
IMPORTANT DATES
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