Cognizant | SENIOR PROCESS EXECUTIVE-VOICE | PAN INDIA | 2023
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Cognizant is hiring SENIOR PROCESS EXECUTIVE-VOICE and Various vacancies are mentioned.
APPLY SOON
The detailed eligibility and application process of Cognizant Recruitment is given below. Cognizant has recently announced the latest recruitment for various posts like SENIOR PROCESS EXECUTIVE-VOICE . This Cognizant post official notification will be present in the link below mentioned. If you want you can access the link and apply for the post of SENIOR PROCESS EXECUTIVE-VOICE through online mode. The official notification will be available on the website from Already started and apply before July 8, 2023.
If you're very much interested in the post of SENIOR PROCESS EXECUTIVE-VOICE you can apply through the online mode. The link will be provided at the beneath of our website.
Disclaimer :
From our website you will be getting a notification in a short form. You no need to surf the entire content we will be providing the main information whichever is required. Applicants are asked to visit our website on a regular basis 👇https://tnjobseekers.blogspot.com/ for latest job notification and updates.
📌Click here to access our website and youtube channel for further details👇
NOTICE
Roles & Responsibilities of SENIOR PROCESS EXECUTIVE-VOICE :
Stakeholder/Business Management:
• They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc….
Design/Develop Creative artifacts for Ads as per client supplied brief and within brand and design guidelines.
• Web:
Develop internet / intranet web pages in the prescribed format adhering to client requirements within agreed TAT
Customer Relationship Management:
• Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
For Voice processes Only:
:
• Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educate customer.
• Connect with the customer & provide highest level of customer satisfaction.
• Update trackers, Create, categorize and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues.
• Probe effectively & efficiently to understand customers issue and report incident and resolve all issues received on phone.
• Process Executives are expected to call back on time.
Process Improvements and Adherence:
• Meet process SLAs / metrics – productivity and quality targets within the established timelines.
• Ensure process guidelines are followed and met as documented.
• Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
• Adhere to security practices set by organization.
Project Control, Management and Review / Program delivery:
• Receive tickets/work on issues related to respective process.
• Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.
For Voice Processes Only:
:
• Receive Inbound calls / make outbound call to support customers on issues related to account management, CRM issues, customization, analytics, creating Dashboards, creating reports, features etc.
• Make outbound calls to follow up / confirm resolution.
People / Team:
• Contribute to and participate proactively in knowledge sharing sessions.
• Participate and contribute to organizational activities.
Must Have Skills
Speaking English
Customer Service
Name of the Post & No. of Vacancies :
Cognizant invites application for the following posts 👇:
PAY SCALE
Salary details for the post of :
Eligibility Criteria for SENIOR PROCESS EXECUTIVE-VOICE -2023
Candidates should possess any stream is preferred.
Knowledge / Skills / Additional Information about the Job :
Email Marketing Tech
Social Media Marketing
Online/ Digital Marketing.
Able to process claims
Able to respond data requests
Good verbal and written communication skills
Strong familiarity with Google product's
Problem Solver and Flexible to work.
Age Limit :
Age limit of the candidates for the post of SENIOR PROCESS EXECUTIVE-VOICE is 👇
If you want to know more on age limit kindly refer to the notification.
Selection Process :
Cognizant may follow the certain process to select the candidates
Candidates will be chosen based on your performance in the exam and interview.
Application Fee / Examination Fee :
How to Apply Online for the Post of SENIOR PROCESS EXECUTIVE-VOICE - 2023
The process of filling online application for the various posts 👇
Step 1: Visit the Cognizant official website Cognizant.jobs
Step 2: On the website, look for a SENIOR PROCESS EXECUTIVE-VOICE 2023 notifications
Step 3:Before proceeding, go through the notification completely.
Step 4: Fill the online application without any mistakes.
Step 5: Attach all relevant documents. No other mode of application will be accepted.
Step 6: Once completed the process, then proceed further.
IMPORTANT DATES
👇Click here to join in TN JOB SEEKERS crew👇
Click here to apply 👇
We hope this short article will help you apply for the post of SENIOR PROCESS EXECUTIVE-VOICE at Cognizant .
ALL THE BEST !!!
Click Here👇
.png)
.png)
.png)
.png)
.png)
No comments:
Post a Comment
Hello ! Leave your message here