HSBC Financial services company | Contact Centre Representative GSC's | WORK FROM HOME | 2023
HSBC is one of the world’s leading international banks. Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future. HSBC Holdings plc is a British multinational universal bank and financial services holding company. It is the largest bank in Europe by total assets ahead of BNP Paribas, with US$2.953 trillion as of December 2021.
The Opportunity:
Receives general inbound customer calls in a contact centre environment typically on a single product and or proposition. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual targets and /or sales goals whilst maintaining quality and compliance.
HSBC Financial services company is hiring a Contact Centre Representative GSC's and limited vacancies are mentioned .
APPLY SOON
The detailed eligibility and application process of HSBC Financial services company Recruitment is given below. HSBC Financial services company has recently announced the latest recruitment for various posts like Contact Centre Representative GSC's. This HSBC Financial services company post official notification will be present in the link below mentioned. If you want you can access the link and apply for the post of Contact Centre Representative GSC's through online mode. The official notification will be available on the website from Already started and applied before 31 January 2023.
If you're very much interested in the post of Contact Centre Representative GSC's you can apply through the online mode. The link will be provided at the beneath of our website.
Disclaimer :
From our website you will be getting a notification in a short form. You no need to surf the entire content we will be providing the main information whichever is required. Applicants are asked to visit our website on a regular basis 👇https://tnjobseekers.blogspot.com/ for latest job notification and updates.
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NOTICE
Roles & Responsibilities of Contact Centre Representative GSC's :
Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures
Impact on the Business
Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Individual service, quality and sales targets through proactively introducing customers to new and value adding products and services that meets their needs
Targets on efficiency, quality and effectiveness
Adherence to documented policies and procedures
Customers / Stakeholders
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Quality monitoring scores
Direct customer feedback via complaints, compliments and customer satisfaction surveys
Completion of required training and accreditations
Number of calls that lead to offering value added products and services through conversations with customers, incorporating needs analysis, building rapport, and overcoming objections
Leadership & Teamwork
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team
Contribution to team events and team meetings, and suggestions put forward for improvements or efficiency gains
Completion of other team related duties as appropriate
Displays patience and empathy
Operational Effectiveness & Control
Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external 'regulators'
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
Completion of technical training that enhances system knowledge and proficiency
Regular attendance at learning sessions and team meetings
Adherence to clear desk and other internal policies
Timely completion of mandatory compliance, risk and regulatory learning modules
Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)
Changing performance parameters (e.g. Scorecard changes)
Understanding updates on procedural changes and compliance
Achieving customer excellence in every contact
Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
The role operates within a RBWM Contact Centre and interacts with HSBC local and international customers, the post holder must have the ability to deal with different processes, different countries, where applicable, and different customer attitudes and requests on a daily basis.
Name of the Post & No. of Vacancies :
HSBC Financial services company invites application for the following posts 👇:
PAY SCALE
Salary details for the post of :
Eligibility Criteria for Contact Centre Representative GSC's -2023
Candidates should possess any stream is preferred.
Knowledge / Skills / Additional Information about the Job :
What you will need to succeed in the role:
Must have education standard to at least high school diploma and be of a legal working age
Must be proficient language(s) required by the process
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
Excellent communication skills and is polite and friendly at all times
Displays patience and empathy
Age Limit :
Age limit of the candidates for the post of Contact Centre Representative GSC's is 👇
If you want to know more on age limit kindly refer to the notification.
Selection Process :
HSBC Financial services company may follow the certain process to select the candidates
Candidates will be chosen based on your performance in the exam and interview.
Application Fee / Examination Fee :
How to Apply Online for the Post of Contact Centre Representative GSC's - 2023
The process of filling online application for the various posts 👇
Step 1: Visit the HSBC Financial services company official website Careers | HSBC Holdings plc
Step 2: On the website, look for a Contact Centre Representative GSC's 2023 notifications
Step 3:Before proceeding, go through the notification completely.
Step 4: Fill the online application without any mistakes.
Step 5: Attach all relevant documents. No other mode of application will be accepted.
Step 6: Once completed the process, then proceed further.
IMPORTANT DATES
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We hope this short article will help you apply for the post of Contact Centre Representative GSC's at HSBC Financial services company .
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