TATA Communications | Jr. Customer Service Executive - Service Assurance | Pune, India | 2022
Tata Communications is a digital ecosystem enabler that powers today's fast-growing digital economy. The company's purpose is to deliver a New World of Communications™, unleashing new growth opportunities for customers while making a positive, tangible impact on wider society and they are providing job opportunities for everyone.
TATA Communications is hiring Jr. Customer Service Executive - Service Assurance various vacancies are mentioned .
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The detailed eligibility and application process of TATA Communications Recruitment is given below. TATA Communications has recently announced the latest recruitment for various posts like Jr. Customer Service Executive - Service Assurance. This TATA Communications post official notification will be present in the link below mentioned. If you want you can access the link and apply for the post of Jr. Customer Service Executive - Service Assurance through online mode. The official notification will be available on the website from Dec 3, 2022 and applied before 31-Dec-2022 expected.
If you're very much interested in the post of Jr. Customer Service Executive - Service Assurance you can apply through the online mode. The link will be provided at the beneath of our website.
Disclaimer :
From our website you will be getting a notification in a short form. You no need to surf the entire content we will be providing the main information whichever is required. Applicants are asked to visit our website on a regular basis 👇https://tnjobseekers.blogspot.com/ for latest job notification and updates.
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NOTICE
Responsibilities of Jr. Customer Service Executive - Service Assurance :
Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability. This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL. Tracks and monitors network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different services and ensuring quick and appropriate resolution of network issues (remote as well as on-field). Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc
Name of the Post & No. of Vacancies :
TATA Communications invites application for the following posts 👇:
PAY SCALE
Salary details for the post of :
Eligibility Criteria for Jr. Customer Service Executive - Service Assurance -2022
Candidates should possess any stream is preferred.
Knowledge / Skills / Additional Information about the Job :
Excellent communication skills (written and verbal) in English language.
Ability to communicate correctly and clearly with all customers
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate – follow customer’s issues without distraction to resolution
Work successfully in a team environment as well as independently
Demonstrates an ability to successfully navigate websites
Self-disciplined, detail oriented and willing to work in night shifts
Team player, flexible per business requirement, ability to quickly learn & successfully adapt in dynamic environment
Age Limit :
Age limit of the candidates for the post of Jr. Customer Service Executive - Service Assurance is 👇
If you want to know more on age limit kindly refer to the notification.
Selection Process :
TATA Communications may follow the certain process to select the candidates
Candidates will be chosen based on your performance in the exam and interview.
Application Fee / Examination Fee :
How to Apply Online for the Post of Jr. Customer Service Executive - Service Assurance - 2022
The process of filling online application for the various posts 👇
Step 1: Visit the TATA Communications official website Tata Communications
Step 2: On the website, look for a Jr. Customer Service Executive - Service Assurance 2022 notifications
Step 3:Before proceeding, go through the notification completely.
Step 4: Fill the online application without any mistakes.
Step 5: Attach all relevant documents. No other mode of application will be accepted.
Step 6: Once completed the process, then proceed further.
IMPORTANT DATES
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We hope this short article will help you apply for the post of Jr. Customer Service Executive - Service Assurance at TATA Communications.
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