CitiBank | Chat Operations Officer | Across India | 2024
Citibank, N.A. is the primary U.S. banking subsidiary of financial services multinational Citigroup. Citibank was founded in 1812 as the City Bank of New York, and later became First National City Bank of New York
CitiBank is hiring a Chat Operations Officer and Various vacancies are mentioned.
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The detailed eligibility and application process of CitiBank Recruitment is given below. CitiBank has recently announced the latest recruitment for various posts like Chat Operations Officer . This CitiBank post official notification will be present in the link below mentioned. If you want you can access the link and apply for the post of Chat Operations Officer through online mode. The official notification will be available on the website from Already started and apply before April 4,2024
If you're very much interested in the post of Chat Operations Officer you can apply through the online mode. The link will be provided at the beneath of our website.
Disclaimer :
From our website you will be getting a notification in a short form. You no need to surf the entire content we will be providing the main information whichever is required. Applicants are asked to visit our website on a regular basis 👇https://tnjobseekers.blogspot.com/ for latest job notification and updates.
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NOTICE
Roles & Responsibilities of Chat Operations Officer :
Responsibilities for Chat Operations Officer -
Utilizes chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/ queries
Follow-up on all customer requests via chat and email
Maintains detailed knowledge of product and service offerings to customers
Analyzes risk area and identify solutions to meet customers needs
Ensuring information security for sensitive data
Helps to teach our customer how to self-service through our internet website
Balancing NPS and ensuring a positive customer experience while managing operating losses
Accurate reporting of MIS
Undertake other assignments/ projects as given by the team lead/ manager
Liaising with various departments and also do account level system maintenance while resolving customer queries/ complaints.
Responsibilities for Operations Support Specialist -
Perform investigation of potential fraud activity on existing credit card accounts
Respond to inbound client inquiries and assist with specific service related requests and concerns
Provide solutions to client issues through the usage of all available resources under limited supervision
Complete assigned tasks in an accurate and timely manner
Consistently achieve individual and team performance targets
Determine a specific verification procedure to be used in processing customer's information.
Name of the Post & No. of Vacancies :
CitiBank invites application for the following posts 👇:
PAY SCALE
Salary details for the post of :
Eligibility Criteria for Chat Operations Officer -2024
Candidates should possess any stream is preferred.
Knowledge / Skills / Additional Information about the Job :
Excellent interpersonal skills
Excellent verbal and written communication skills
Excellent PowerPoint skills
Excellent data analysis skills
Self motivated and detail oriented
Analytical with a strong attention to detail
Proficient in MS Office
Strong management skills
Strong power solving skills
Must possess good analytical skills.
Age Limit :
Age limit of the candidates for the post of Chat Operations Officer is 👇
If you want to know more on age limit kindly refer to the notification.
Selection Process :
CitiBank may follow the certain process to select the candidates
Candidates will be chosen based on your performance in the exam and interview.
Application Fee / Examination Fee :
How to Apply Online for the Post of Chat Operations Officer - 2024
The process of filling online application for the various posts 👇
Step 1: Visit the CitiBank official website Citibank India
Step 2: On the website, look for a Chat Operations Officer 2024 notifications
Step 3:Before proceeding, go through the notification completely.
Step 4: Fill the online application without any mistakes.
Step 5: Attach all relevant documents. No other mode of application will be accepted.
Step 6: Once completed the process, then proceed further.
IMPORTANT DATES
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